All the functionalities described below are accessible from your customer account. Click here to login.

Once in your customer account, click on My subscription under the account details section.

If you are unable to see your subscription, click here to receive your link by email which will take you directly to this page:

 

1. Change your subscription delivery interval

You can adjust the delivery interval you initially selected if it no longer suits your needs.

2. Modify items in your subscription

To change an item in your subscription or adjust the quantity, follow the steps below:

2.1 Tap the "Add an item" button

2.2 Find the item you want to add to your subscription (this item will be ordered automatically with each renewal)

2.3 Add an item for a one-time purchase (this item will not renew with future subscription orders)

2.4 Save your selection

 

3. Place an order now

It is possible to advance your next order by clicking on this button. With it, you can place an additional order and keep the same delivery interval or move your next order according to your delivery interval.

4. Reschedule your next order

You can change the date of your next order, either to advance it or to postpone it.

5. Skip payment

Clicking skip payment will cancel this order. You will therefore not be charged for this transaction.

6. Edit contact

You can change the email address to which notifications about your subscription are sent.

7. Edit address

You can change the delivery address to which your subscription is sent.

8. Change payment method

This is where you can change the payment method that is charged with each order.

9. Cancel my subscription

At any time, you can cancel your subscription if it no longer suits you. Once your subscription is cancelled, you can resume it at any time. This button will be replaced by "Resume my subscription". By clicking on it an order will be created in the next few minutes and your subscription will resume according to the chosen interval.