Terms and conditions
Delivery is free for most of Quebec and Ontario. By completing your order, you will be able to validate that you qualify for free delivery. In the case of the zero waste option, the price also includes the collection of the used boiler. Shipping Policy
We believe your pets will love their new food, but know that if they don't, we'll refund your purchase. Simply contact our team within 2 weeks of your first purchase. With our quality guarantee, you can rest easy and your companion too! Refund Policy
By accepting these Terms and Conditions of Sale and Use, you represent that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any person of age under your charge to use this Website. The use of our products for any illegal or unauthorized purpose is prohibited, nor must you, in the course of using the Website, violate the laws of your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses or any other code of a destructive nature. Any breach or violation of these Terms and Conditions of Sale and Use will result in the immediate termination of your right to access the Website.
We reserve the right to deny access to the Website to anyone at any time for any reason. You understand that your content (excluding your credit card information) may be transferred in an unencrypted manner, and this involves (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Website or use of the Website, or any access to the Website website or contact on the Website, without prior express written permission from us.
The headings used in this agreement are included for your convenience, and will not limit or affect these Terms and Conditions of Sale and Use.
Creation of an account, registration and password
In order to access the Website and place orders online, you may be required to create your account and complete an online registration form which will allow you either to place orders online and, in doing so, you agree to provide information that is true, current, complete and accurate, as required in any registration form to which the Website may direct you and to update said information as soon as possible if it changes .
As part of this registration process, you may be asked to provide a username and password. You are solely responsible for keeping this password and username confidential and for any activity that occurs on the Website under such password or username. You agree to immediately notify KALŪ of any unauthorized use of your password and/or username or any other breach of security of your account.
Closing your account
You may close your account at any time by notifying KALŪ by writing an email to email@example.com. KALŪ may, at any time and without notice, close your account for failure to comply with these General Conditions of Sale and Use.
We are not responsible if the information available on this Site is not accurate, complete or current. The content of this Site is provided for informational purposes only and should not be your sole source of information for making decisions without first consulting more accurate, complete and up-to-date sources of information. If you decide to rely on the content presented on this Site, you do so at your own risk. This Site may contain certain prior information. This prior information, by its nature, is not current and is provided for informational purposes only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site.
The prices of our products are subject to change without notice.
We reserve the right at any time to modify or discontinue access to the Website (as well as any part or any content of the Website) without notice and at any time.
We will not be liable to you or any third party for any price change, suspension or discontinuance of the Website.
Certain products or services may be exclusively available online on our website. These products may be available in limited quantities and can only be returned or exchanged in accordance with our return policy.
We reserve the right to stop offering a product at any time. Any product offer presented on this Site is void where prohibited by law.
Except as otherwise provided, all intellectual property including copyrights, trademarks, Website marks, trademarks and patents relating to our Website are owned, controlled by or licensed to KALŪ or its affiliates. The compilation of any content on the Website is the property of KALŪ or its affiliates. Unauthorized copying or use of any intellectual property is strictly prohibited. KALŪ may use third party trademarks owned by other entities on the Website. Such trademarks will remain the intellectual property of their respective third party owners. Nothing herein shall be construed as granting by implication, estoppel, or otherwise any license or right to use KALŪ's name, trademark or trade name, the Website or any information displayed or contained therein except as expressly authorized by these General Conditions of Sale and Use or with the prior written permission of KALŪ or the third party that may own the intellectual property. No right is granted to the purchaser of a KALŪ product in any trademark, patent or other intellectual property of KALŪ.
We reserve the right to refuse any order you place with us. Notwithstanding anything in these Terms and Conditions of Sale and Use, although we will always attempt to use our best efforts to fulfill any order, we cannot guarantee the availability of any particular product displayed on the Website. We reserve the right to discontinue the sale of any product displayed on the Website at any time without notice. Receipt of an order number or an order confirmation email does not constitute acceptance of an order or confirmation to sell. We reserve the right, without notice, to limit the number of products per order and/or to refuse any transaction on the Website to any customer. We may request verification of certain information before accepting your order. We reserve the right to refuse or cancel, in our sole and absolute discretion, any order for any reason whatsoever, including without limitation due to a pricing error. Additionally, we may, in our sole discretion, reduce or cancel the quantities purchased per person, per household or per order. These restrictions could include orders placed by or from the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we modify an order or if we cancel it, we may attempt to notify you by contacting you at the email and/or billing address/telephone number provided at the time the order was placed. past. We reserve the right to limit or prohibit orders that, in our sole judgment, may appear to be from merchants, resellers or distributors. You agree to provide current, complete and accurate order and account information for all orders placed on our Website. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you if necessary.
For more details, please see our Returns Policy.
Certain content, products and services available through our Website may include materials from third parties.
Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are under no obligation to review or evaluate the content or accuracy of any such sites, and we do not warrant or assume any responsibility for any content, website, product, service or other material accessible on or from these third-party sites.
We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transaction made in connection with these third-party websites. Please read the third party policies and practices carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding such third party products should be directed to such third parties.
If, at our request, you submit specific content (for example, to participate in Competitions), or if without our request, you send creative ideas, suggestions, proposals, plans or other elements, whether online, by e-mail, by mail, or otherwise (collectively, "Comments"), you grant us the right, at all times, and without restriction, to edit, copy, publish, distribute , to translate and otherwise use in any media any comments you send to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation to anyone for any comments provided; (3) respond to comments.
We may, but have no obligation to, monitor, edit or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, abusive, libelous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any intellectual property or these General Conditions of Sale and Use.
You agree to write comments that do not violate the rights of third parties, including copyright, registered trademarks, confidentiality, personality, or other personal or property rights. You also agree that your comments will not contain any unlawful, defamatory, offensive or obscene material, nor will they contain any computer virus or other malware that could in any way affect the operation of the Site. web or any other related website. You may not use false e-mail addresses, pretend to be someone you are not, or attempt to mislead us and/or third-parties as to the origin of any comments. You are fully responsible for all comments you post and their accuracy. We take no responsibility and disclaim all liability for any comments posted by you or any third party.
Occasionally there may be information on our Site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, products, delivery times and availability. We reserve the right to correct any errors, inaccuracies, omissions, and to change or update information or cancel orders, if any information on the Website or on any associated website is inaccurate, and this, at any time and without notice (including after you have placed your order).
We are under no obligation to update, change or clarify any information in the Website or any associated website, including but not limited to pricing information, except as required by law. No set date of update or refresh in the Website or on any other associated website should be taken into account to conclude that the information in the Website or on any other associated website has been modified or updated. day.
In addition to the prohibitions set forth in the General Conditions of Sale and Use, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to induce others to perform or participate in any unlawful acts; (c) to violate any regional ordinance or any international, federal, provincial or state law, rule or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or could be used in a way that compromises the functionality or operation of the Website or any other associated, independent website, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, hijack a domain, extort information from, browse, explore or scan the web (or any other resource); (j) for obscene or immoral purposes; or (k) to breach or circumvent the security measures of our Website, any other website, or the Internet. We reserve the right to terminate your use of the Website or any related website for violating the prohibited uses.
IN NO EVENT WILL KALŪ BE LIABLE FOR ANY CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, (INCLUDING LOSS OF PROFITS OR SAVINGS, LOSS OF ENJOYMENT OR LACK OF AVAILABILITY OF FACILITIES, INCLUDING COMPUTER RESOURCES, ROUTER AND STORED DATA), PERSONAL INJURY, PROPERTY, ECONOMIC, OR EXEMPLARY DAMAGES ARISING FROM PRODUCTS SOLD BY KALŪ OR OTHERWISE RELATED HEREIN OR ANY OPERATIONS CONDUCTED ON OR FROM THE WEBSITE, EVEN IF KALŪ OR ONE OF ITS LEGITIMATE SUBCONTRACTORS, AGENTS OR EMPLOYEES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, DAMAGES OR CLAIMS. KALŪ'S AGGREGATE LIABILITY ARISING FOR ANY REASON WHATSOEVER (INCLUDING BREACH OF CONTRACT, NEGLIGENCE, OR GROSS NEGLIGENCE) SHALL NEVER EXCEED THE AMOUNT PAID BY YOU FOR PRODUCTS ORDERED HEREUNDER AND WHICH IS THE SUBJECT OF THE CLAIM. IN NO EVENT WILL KALŪ BE LIABLE FOR ANY DAMAGES OR LOSSES ATTRIBUTED TO VIRUSES, DATA CORRUPTION, TRANSMISSION ERRORS OR PROBLEMS, TELECOMMUNICATIONS SERVICE PROVIDERS, KALŪ SUBCONTRACTORS, OR THIRD PARTY PRODUCT OR SERVICE PROVIDERS, ANY DAMAGES OR LOSSES CAUSED BY YOU OR YOUR AGENTS OR EVENTS BEYOND KALŪ'S CONTROL.
Notwithstanding the foregoing, nothing in this article may have the effect of limiting any right that you may have as a consumer under one or other of the laws of public order that may be applicable in your case. .
For the purposes of this article, “KALŪ” includes its affiliates as well as directors, officers, employees and agents.
You agree to indemnify, defend and hold harmless KALŪ, our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, with respect to any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your breach of any law or the rights of a third party.
In the event that a provision of these General Conditions of Sale and Use is deemed to be illegal, void or unenforceable, this provision may nevertheless be applied to the full extent permitted by law, and the non-applicable part must be considered as being dissociated from these General Conditions of Sale and Use, this dissociation shall not affect the validity and applicability of all the other remaining provisions.
The obligations and liabilities incurred by the parties prior to the termination date shall survive termination of this Agreement for all purposes.
These Terms and Conditions of Sale and Use are effective unless and until terminated by either you or not. You may terminate these General Conditions of Sale and Use at any time by ceasing to use our Site.
If we judge, in our sole discretion, that you are failing, or if we suspect that you have been unable to comply with the terms of these General Conditions of Sale and Use, we may also terminate this agreement at any time without notice to you. in advance and you will remain liable for all amounts owing up to the date of termination, and/or we may deny you access to our Website (or any part of it).
Any delay on our part in the exercise or application of any right or any provision of these General Conditions of Sale and Use should not constitute a waiver of this right or this provision.
These Terms and Conditions of Sale and Use or any other policies or operating rules posted by us on or in connection with the Website constitute the entire understanding and agreement between you and us and govern your use. of the Website, and supersede all communications, proposals and all agreements, prior and contemporaneous, oral or written, between you and us (including, but not limited to any previous version of the General Conditions of Sale and Use) .
These General Conditions of Sale and Use will be interpreted under the laws applicable in the province of Quebec, excluding its rules of conflict of laws. To the extent provided by law, any dispute arising from any subject relating to these General Conditions of Sale and Use may only be presented in a court of jurisdiction located in the judicial district of Quebec.
You can consult the most recent version of the General Conditions of Sale and Use at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these General Conditions of Sale and Use by posting updates and changes to our Site. It is your responsibility to visit our Site regularly to check whether any changes have been made. Your continued use of or access to our Site following the posting of any changes to these Terms and Conditions of Sale and Use constitutes acceptance of those changes.
Although KALŪ will take the necessary measures to meet its delivery schedules, you hereby expressly acknowledge and agree that it is possible that KALŪ may encounter unforeseen events during product development, production and shipping which would cause additional delays as well as than a revision of any such schedule established from time to time by KALŪ. You also acknowledge and agree that KALŪ is also dependent on and influenced by factors external to the organization (by way of examples only: force majeure events such as, without limitation, natural disasters, raw material shortages affecting its supply chain, procurement, pandemics and epidemics) that could affect any such schedule. Finally, KALŪ wishes to deliver a durable product that meets the expectations of its customers, so the organization reserves the right to modify the schedule in order to respect these quality criteria.
Questions regarding the General Conditions of Sale and Use should be sent to us at firstname.lastname@example.org