You're wondering if the subscription is a good option for you? If it's possible to modify your orders if your animal hasn't consumed its food within the expected timeframe? We answer all your questions in this article.


Eco-friendly packaging delivered to your door

We offer our subscription services to all customers residing in Quebec and Ontario, and we offer 2 options:

sacs compostables KALŪ de différents formats près d'une fenêtre

Compostable bags

This option is available to all residents of Quebec and Ontario. Our bags are formulated from bioplastic derived from corn starch and are 100% compostable. The labels are recyclable.

Zero-waste reusable buckets

This zero-waste option is available to residents of the Greater Montreal area only. Our buckets are made of ultra-resistant plastic that can be reused hundreds of times before needing to be recycled. They are industrially washed and refilled for future purchases. This service involves empty bucket collection with each delivery of new products.

Modify your subscription online anytime

Firstly, you can access your personal profile via the "Login" button on our website. This article details the login procedure, as well as the features offered on the client portal. You can view the dates of your upcoming orders and make adjustments, such as postponing a delivery, skipping it, or even canceling it.

Our helpful automated reminders

You will receive an email the day before your order to confirm that your subscription will be billed. This reminder allows you to postpone the date or make last-minute changes to your profile if necessary.
On the day of your order, it will be billed at the time indicated in your profile.
*It is important to note that the order date does not constitute the delivery date.
Once the order is ready in our warehouses, the information is transmitted to our delivery partner, and you will receive a shipping confirmation by email.

Processing your orders

Orders received early in the day are often prepared and dispatched the same day, while those received in the afternoon or evening are prepared the next morning.
From the moment the order is prepared, a processing time of 48 to 72 business hours generally applies for the receipt of your order.

What to do if you think you'll run out of food

It is ideal to ensure you still have a few days' worth of food available upon receiving the order to avoid finding yourself in an uncomfortable situation in case of a delivery delay. However, at any time, you can place an order early by clicking on "Order now" in your profile or request to reduce the delivery intervals.

Monitor your pet and customize your subscription accordingly

Don't forget to periodically monitor your pet's weight to ensure that the offered ration is always adequate, depending on your pet's age and activity level. You can use this small tool to calculate the number of calories needed for your pet based on its weight and physical activity.